Boston Buyers Club

A Virtual Call Center – 4 Ways It Can Help You

November 26, 2010 by · Leave a Comment 

Summary: A team of people standing by at a virtual call center can provide you with some big benefits. No matter what type of business you own, a telephone answering service can be a huge asset.

Whether you need a way to provide 24/7 customer support services, or you need someone to answer the phone whenever you cannot, a virtual call center can be a valuable addition to your business.

If you are thinking about getting a telephone answering service – but aren’t sure what it can do for you – consider these 4 ways that it can help you:

1. A virtual receptionist can help you save money

It is expensive to hire a full-time receptionist. But, with a virtual receptionist, you can get someone to answer your calls without hiring a full-time employee.

2. A virtual receptionist can make your business look more professional

You may be in business for yourself, but that doesn’t mean that you want to answer every single call that comes in. By having a virtual receptionist, you can have someone else deal with your calls, so that it looks like you have a full staff. Plus, by not having to deal with every call, you can devote your time to other responsibilities – which can make you look far more professional in the end.

3. A virtual call center can answer customers’ questions anytime, day or night

Having a virtual call center is a great way to offer 24/7 customer support services – without hiring a team of full-time employees to man the phones. And, if you have a way for your customers to get their questions answered 24 hours a day, it goes a long way towards setting you apart from your competitors – and that’s always a good thing!

4. A virtual call center can handle the phones anytime you’re out of touch

Whether it’s the middle of the night, the middle of a holiday weekend, or the middle of your vacation, there are always going to be times when you cannot get to the phone. With a telephone answering service, you do not have to worry about your customers dealing with your voice mail. Instead, they will get to talk to a real-live person, even if you cannot make it to the phone. And, you can even set up your telephone answering service to email, beep, or text you anytime you get a call!